You may buy 8 tickets per transaction. 

Yes, if you choose to come with a teen ticket (13 - 17) you must be accompanied by a  parent or guardian aged 30+ at entry and throughout the duration of the event.

As stated by the age policy on our terms and conditions: Only persons aged 18 or over on their first day of attending Boomtown Festival may enter the festival using an Adult ticket. Any person under the age of 18 who has purchased an Adult ticket rather than a Teen ticket will be refused entry into the festival. Tickets are non-refundable.

We cannot guarantee entry for any tickets bought from third party services. We’re not affiliated with any of these platforms and you run the risk that ticket owners will change the names again, rendering your ticket useless. Please only purchase tickets from our ticket provider - https://kaboodle.co.uk/

Please note that if you get to the site and you have purchased a fake ticket, OR your ticket does not match your ID, you will not be allowed entry into Boomtown.

An Eco Bond is added at the point of purchase. This is your bond to the environment aimed to help reduce the amount of waste that is sent to landfill. The Eco Bond is fully refunded on-site in exchange for bringing one full bag of mixed dry waste and sorting it at the Eco Bond hub.

A Citizenship ticket allows you access to all the City and its districts and the 3 main public campsites from Thursday - Sunday.

All Green Transport Citizen tickets, and Citizenship tickets with Wednesday upgrade allow you access to all the public campsites to get set up early. The full city opens from Thursday onwards.

Booking fees pay for the administration, customer and IT support that goes into processing ticket orders and they also pay for the huge amount of infrastructure that is required to set up and operate the wristband exchange and gates on site.

Boomtown is best experienced for the full four or five days! We don’t sell day tickets but you are welcome to arrive at any point throughout the festival (within gate opening times).

Yes, if you live locally (in and around Winchester) and are interested in coming to Boomtown please email local_community@boomtownfair.co.uk and we will be able to help you.

You can access your booking confirmations and tickets by logging into your Kaboodle account. If you need to contact the customer service team they can be reached on boomtown@kaboodle.co.uk.

You can change the name on your order by contacting Kaboodle customer services at boomtown@kaboodle.co.uk. You will have to pay a £20 admin fee for Kaboodle to complete this.

In some instances where it's just a wrong spelling of a name or adding a nickname instead of a legal name, Kaboodle doesn't charge for this, only when it's a completely new person taking the ticket.

We need to receive the info by Friday 4th August by 5pm. Do not panic if they have not had a response before then and please do not follow up with further emails. If we need more info we will ask for it.

You'll have access to all the public campsites from Wednesday as well as several entertainment areas. There will be a reduced amount of entertainment provided on Wednesday. More information will be released in the coming months.

Yes, you can be dropped off on Wednesday but we would rather you take advantage of all the great options that are more environmentally friendly.

Yes, your five day Citizenship ticket will still be valid if your plans change and you choose to arrive on Thursday instead. Please note that if you have a ticket to arrive on Wednesday and wish to now arrive on Thursday, your Wednesday upgrade is non-refundable.