Sign up for 2024 tickets, invite your friends, win prizes!
To get you and your crew ready for Boomtown 2024 tickets on 11th October, we have a competition!
From this evening onwards we will no longer be replying to emails via info@ inbox and the main way to get in contact with us over the show will be through our Twitter account.
We will also be posting important updates over the weekend on Woov.
If you have any feedback for this years event please make sure to log it on our Feedback Form for Chapter 1.
Contents:
- Arrival & Departure
- Tickets and Entry
- Cash Free
- Fire Safety
- Drugs Policy
- Packing
- Facilities
Arrival & Departure
What time do gates open?
Gate opening times:
Wednesday 11th August: 14:00- 21:30
Thursday 12th August: 12:00 - 21:30
Friday/Saturday/Sunday: 10:00 - 21:30
NO RE-ENTRY AFTER: 21:30
How do I know where to park?
If you have a parking pass please refer to the instructions on the back of the pass. If you do not have a parking pass you can purchase one at the gate for £40 in cash only. Upon arrival you will be routed to your designated car park. Look out for our crew and signage.
Do we have to arrive in a car share?
There are no limits enforced on car sharing. We simply encourage you to car share where possible.
What time can I stay on site until?
The site needs to be vacated by midday on Monday 15th August. Please make sure you are all packed up and on your merry way home by then.
I’m getting the shuttle bus, where can I find the times?
We’ve put together a list of Shuttle Bus times here.
I have a Public Transport Saver Ticket, can I arrive by car?
No, these tickets were reduced to encourage people to use greener methods of transport as part of our Green Mission. You must arrive via coach or travel by train and use our Shuttle Bus.
Tickets and Entry
Can I download my tickets and show them on my phone at the gate?
We would recommend printing your tickets out or saving them to your phone as signals at the festival can be unreliable and we want to ensure you enter the gate smoothly.
What ID can I bring with me?
Acceptable forms of ID include; photographic driving licence, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.
My Wednesday upgrade isn’t showing on my ticket?
Wednesday Upgrades are automatically uploaded onto your Thursday ticket and will register when your ticket gets scanned at the gate. Wednesday Upgrades won't be a separate ticket this year and will just be uploaded and included on your Thursday ticket barcode. Please double check the email that came with your tickets as it should confirm this for you!
I paid for a Wednesday upgrade, will I receive an additional ticket?
No you will not. Your Wednesday upgrade is pre-loaded onto your scannable barcode. Wednesday upgrades are now sold out.
I have a Wednesday ticket, can I arrive on a different day?
All tickets are valid onwards from the day listed on the ticket at purchase.
Can I sell my tickets using Citizen to Citizen links?
Ticketsellers Citizen-to-Citizen links are now closed to allow time for changes to be processed.
How can I keep safe in the sun?
You must remember to pack a reusable water bottle when you arrive at Boomtown, fill it up with water to drink whilst you wait. You don't want to dip out of the party before it's begun. Be a legend, remember a hat, umbrella, and lather up with sun cream. Find some shade and have a break from the sunlight during the peak hours.
It sounds silly but rememeber to drink the water and keep the sun cream topped up throughout the day.
Cash Free
How can I top up my wristband?
If you want to top up on site. Just log in to your account on your smartphone and press the top-up button. You can either choose one of the preset amounts or you can enter a top-up amount of your choice. Then enter your bank card details to complete the transaction. You can choose to save the payment method if you wish.
You can also top up on site at the top up banks with either cash or card
Read more about cash free here.
How can I get started with Cash Free at Boomtown?
This year Boomtown will be cash free. Head over to the Cash Free section of our website to find out how to set up your account for automatic refunds.
Fire Safety
Can I use the stove in my Campervan?
We are asking anyone to avoid using naked flames at all costs; this means stoves. We have had lengthy discussions internally, if gas is fitted into your campervan please make sure these comply with applicable gas and fire safety regulations. Please refer to our Terms and Conditions and Essential Guide. Keep up-to-date with our communications via this link.
Can I smoke anywhere on site?
The legislation regarding smoking inside public places applies to tented venues in the same way it does at your favourite club or pub. You will be asked to finish your cigarette (including e-cigarettes) outside if caught smoking in a venue. We ask that you are vigilant and ensure all cigarettes are properly extinguished.
Drug Safety
What's Boomtown's policy on drugs?
As with all festivals, towns and cities across the country, UK law applies. Do not bring drugs into the city, they will be confiscated and you run the risk of being prosecuted.
Please see our drugs safety page here for full details and advice.
Parking
What should I NOT bring with me?
Take a look at our prohibited items list and ensure you do not bring anything along with you that could be confiscated. Don't bring anything you're not willing to take home with you.
Remember that we have had to ban all types of cooking stoves at the festival due to the extreme heat and dry conditions. Read our full update here
How much alcohol can I bring with me?
There is a limit to the amount of alcohol you can bring on site. You may bring up to:
- A) 16 x 440ml cans of lager/cider/beer OR
- B) 18 x 250ml cans of premixed spirit drinks OR
- C) 3-litre box of wine OR
- D) 7 litres of cider/lager/beer in plastic bottles or cans
Plastic or glass bottles of spirits are not allowed.
Facilities
Are there showers in general camping?
This year showers are located in Camp Orchid and Camp Skylark. Orchid is now sold out.
When does the entertainment start?
There is some entertainment from Wednesday evening, although the main city opens Thursday afternoon.
I have dietary requirements, how do I find out what traders I can eat from?
Please communicate your requirements with our traders on-site to find out more.
Will there be medical care available?
The Medical and Welfare tents provide experienced, caring and confidential help for all kinds of medical, practical and personal problems.
I've lost something at the festival what do I do now?
Be sure to fill out this form and our team will get back to you after the festival.
